Maintenance
Maintenance refers to two separate main areas: General Day-to-Day Maintenance & Cyclical and Planned Maintenance
General Day-to-Day Maintenance
When it comes to day-to-day maintenance, it is important to ensure that your property always remains at its best. Completing small tasks speedily and to a high standard is our way of showing that the convenience and wellbeing of clients and residents is our first priority.
We inspect our properties regularly to stay up to date with the condition of the buildings, allowing us to monitor ongoing issues and ensure all areas remain at a high standard. We quickly identify and rectify small problems such as replacing light bulbs in communal areas, unblocking drains, and repairing communal doors before they evolve into larger issues.
Tamesis Group’s sister company (Tamesis Facilities) can take care of the small maintenance issues which ensure speedy action at lower costs. If our clients decide to opt-in to this service, a maximum budget amount will be agreed upon, which allows Tamesis Facilities to attend to reported problems without the need for specific approval. If during the first visit it is found that more work than a simple is required a quote will be sent to the client for approval; and in case of major issues we will carry out an assessment and work with our clients to plan the best way to fix the problem, looking to our trusted local suppliers and tradesmen to complete the work.
Cyclical and Planned Maintenance
From time to time, your development will require redecoration of internal and external areas to keep them at the high standard expected by clients and their residents. The frequency of cyclical maintenance is normally stated in the lease; however, sometimes this is left to the discretion of the Landlord, who should always ensure to keep the property in a good state of repair. We work together with our clients to create a maintenance plan so that provision can be made in the service charge budget to create a reserve fund, where allowed under the terms of the lease.
When works are due we, work with our clients to determine cost expectations, appoint contractors and detail the specifications before managing the logistics going forwards.
Communications with all parties involved are regular throughout the planning stages and when the work is being carried out.
It is important to note that maintenance projects costing more than £250 per leaseholder require a specific consultation process. Section 20 of the Landlord and Tenant Act 1985 outlines the obligation for all landlords, including freeholders and Residents Management Companies (RMC), to go through a statutory process which requires consultation, through a formal process, with leaseholders on any planned work, and allow them to recommend contractors and to view and comment on quotations.
On the occasion that the consultation is required, we work to guide leaseholders through this, often complicated, process and smoothly coordinate communication and, when agreed upon, the work that follows.
Our experience in this is extensive, and we apply our first-class level of service to all parties involved in the process.
If you want to enquire about property management services, please fill out our relevant contact form and a member of the Tamesis Group will be in touch soon.
Alternatively, you can call us on 020 7101 3901